The number one culprit of blurry images is a dirty camera lens. Depending on camera placement (*IE: controlled conditions such as the interior of an office, partially protected warehouse, or exterior) will determine how often they need to cleaned. Do not damage the lens with an abrasive cloth or chemical agent. Cleaning is best accomplished with a lens shammy found at many optometrist offices.

No. Other than having minimal battery back-up power from an Uninterrupted Power Supply, Digital Video Recorders and cameras will not work. 

UPS stands for ‘Uninterrupted Power Supply’. This unit is a buffer between the AC supply outlet and the digital video recorder system. It is meant to protect your system from power surges and electrical ‘brown out’ conditions. Depending on the size of system, it should provide power to the system for (X) amount of time. UPS units can be purchased at any office supply shop and should be recycled a minimum of every three years. 

Digital Video Recorders are meant to be dedicated to recording video only. Expect poor performance if you try to use the PC for other tasks. Hi Desert Alarm will not support a PC that has new software, internet cookies and internet history that is not meant to be used with the digital video recorder.

This is a safety feature meant to warn you that the signal was lost from one or more of your cameras. Simply check to make sure it is plugged into the digital video recorder and then check to make sure the camera has power. This feature can be disabled in the main configuration panel.

No. In an effort to make DVR systems more efficient, programming software only starts recording when it senses individual motion in the visual area of the camera. For example, this will prevents hours of blank video recording in an empty room.

This depends on what type of system you purchased. Typically a 250GB system will retain up to two weeks of memory, and a 500GB will retain up to approximately one month.

Absolutely nothing. DVR software comes with ‘FIFO’ (*First In First Out) software programming. When PC hard-drives becomes full, it cycles and rewrites over the oldest video, thus history runs in a continuous loop.

Yes. Make sure to do this in a timely manner to prevent it from being overwritten.

Firstly it is recommended that you read the manual. It will answer most of your questions. If after reading the manual and you still need help, please call our office so we may assist you.

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