|
Feel free to call the office 24 hours a day, 365 days of the year. Many time service isn’t even necessary, one of our dispatchers might be able to help you over the phone. If that doesn’t resolve the issue, one of our service technicians will be more than happy to visit your home or business to correct the problem. |
|
In an effort to reduce false alarms, it is standard practice for an intrusion systems to have a short delay when transmitting a signal in an effort to give subscribers the ability to turn it off before the central station receives a signal. |
|
Movement of objects such as balloons, large animals within the range of the unit, and even a spider on the lens may activate it, so keep areas around the unit clean and clear of free moving objects. Heating and AC vents, and return register in close proximity may also be giving false detection. If that’s the case, please call for service so the unit may relocated. |
|
Once a system is armed, it activates each zone by putting them in alert status. Once a zone has been violated, the system will then activate by sounding sirens, and transmitting signals. |
|
Many of our subscribers already receive the ‘Limited Life-Time Warranty’ for their intrusion system, without any additional cost. Standard monthly fee already include normal wear/tear repairs and service. (*Batteries not included.) A few subscribers have chose to reduced their monthly monitoring costs, and are required to pay for service and/or parts. |
|
It’s extremely important for the monitoring station to be able to contact the right people in a potential emergency situation. Subscribers can fill out a special RP List in person, or call the office. Customers can also make arrangements to have it done through fax. You must be a valid authorized user, and it must be provided to Company in writing. |
|
Yes. Every system has battery back-up. How long will it maintain sufficient power depends on a couple items such as the age of the battery and the power-draw of the detection system. Typically battery power will last at least several hours. In the event that battery is low, a low battery report status will register on the touchpad for you to see. |
|
YES! Systems still function even without an active telephone line. Audible devices will operate properly, and the system will still attempt to communicate. To help combat communication failure, HI DESERT ALARM offers WIRELESS COMMUNICATION. |
