HI DESERT ALARM central station is staffed with highly qualified personnel to ensure that every alarm is responded to as quickly as possible.

HI DESERT ALARM dispatchers currently have an average of four years central station experience or more.

Dispatchers spend countless hours learning procedures, detail information about intrusion systems and received hands on training.

We do this to ensure you and your family receive the peace of mind you deserve.

The company’s dispatch station is located right here in the high desert. Many of the large alarm dealers will monitor your account in remote locations like Texas, New York or Florida… thousands miles away from your home.

System signals are processed by advanced technology software, specifically designed for our industry.

Software system is fully capable of handling virtually any and all intrusion and fire alarm signals. This program runs on powerful redundant servers in the unlikely event of failure.

Multiple secured lines come into the central station office, and at a immediate notice, can roll over to accept thousands of system signals on a daily basis.

In the case of a major area disaster such as an earthquake, lighting storm, flash flood or other ’Acts of GOD’ event, HI DESERT ALARM has the ability to immediately switch over monitor service to a secure remote location in Michigan—USA.

Computer systems are fully redundant and protected. Equipment is powered full time with four uninterruptible power supply units and two back-up generators in the event of a power outage or electrical brown out condition.

HI DESERT ALARM maintains two independent phone systems in the facility, utilizing POTS service. Receiver lines have been specifically cabled in redundant fashion and have the latest in electronic protection.

HI DESERT ALARM also maintain cellular and a two-way radio communication system. These signal transmission systems will remain active and communication with the central station.

In the event of ‘Acts of GOD’, HI DESERT ALARM also provides Disaster Recovery Implementation and has the capability to switched to an off-site remote monitoring station in Michigan—USA within minutes.