Feel free to call the office 24 hours a day, 365 days of the year. Most questions can be answered right over the phone.

If your situation requires repairs, HI DESERT ALARM has certified service technicians on-call and will respond to your request to come out. Company technicians will also respond to any request from the fire department to be on site.

In an effort to provide the highest communication reliability, fire jurisdiction standards typically requires the use of two (2) telephone lines in the event one is inoperable.

Fire systems typically send in a 24hr test everyday to verify communications. In the event telephone line one can not be used, the fire system automatically switches lines and transmits signals.

There could numerous reasons for false alarms, but typically the primary culprit is usually a dirty smoke detector.

Subscriber can use a basic household vacuum to clean the unit and/or purchase a can of pressurized air (*Typically found @ any computer retail store) to blow out the device.

This should correct the problem and if it fails to do so, please call for service.

There are three primary activations for fire systems: Smoke - Heat - Manual.

Smoke detectors detect smoke. Thermostats use heat to activate. Manual activation is typically a physical tripping the system by means of a pull station.

Fire detection systems typically encompass the ENTIRE BUILDING and is not limited to just one or two suites.

An example would be a strip malls where there are multiple businesses occupying many   non-accessible suites. Bare minimum technicians MUST OBTAIN ACCESS at least to the fire alarm control panel to even silence audible devices.

Inspection times varies on the nature of business and fire hazard stored in your building.

Typically the standard inspection is performed on an annual bases for businesses.

Subscribers should also replace their residential smoke detectors batteries every year.

Fire sprinkler systems generally require a five (5) year certification.

For specifics, it is best to contact your local fire department or AHJ or refer to product placement and lifespan.

Fire systems typically receive a one year contractual warranty after installation.

Fire systems are considered ‘PART OF THE STRUCTURE’ and therefore sold outright and owned by the actual building owner.

If the fire system requires service, repairs or inspections the company can provide at current prevailing rates.